Brilliance One Pricing

Start with the foundation. Expand when you need more.

Brilliance One uses a modular pricing model designed around the capabilities your organization needs rather than forcing every business into the same oversized software package.

Every customer begins with Brilliance One Core. Add accounting, CMS, HR, marketing, projects, scheduling, POS, industry-specific capabilities, or other modules as your operation grows.

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Core Platform • Optional Modules • Usage Based • Scalable
Brilliance One modular CRM ERP CMS pricing

How Pricing Works

One foundation. Add what your business needs.

Brilliance One separates the shared platform foundation from specialized operational modules so organizations can build a system around their actual requirements.

1

Start With Core

Every Brilliance One deployment begins with the shared CRM, communication, automation, security, user, settings, and platform foundation.

2

Add Modules

Select additional operational capabilities according to the departments, workflows, and industries your organization needs to support.

3

Scale Usage

Usage-based services such as communications, AI, storage, and selected third-party services can scale according to consumption.

Required Foundation

Brilliance One Core.

Every deployment begins with the Core System: the shared operating foundation for customer relationships, users, security, settings, communications, automation, administration, and the platform services that connect the rest of Brilliance One.

Brilliance One Core

One shared foundation. Used throughout the platform.

Core provides the relationship, communication, automation, identity, security, configuration, and administrative capabilities that support the broader Brilliance One Business Operating System.

CRM & Relationships

Accounts

Manage customers, prospects, leads, organizations, contacts, vendors, suppliers, partners, and relationship history through one connected business record.

Explore Accounts

Locations

Addresses

Maintain billing, shipping, service, customer, employee, vendor, job-site, and operational locations as reusable records connected to the business activity that depends on them.

Explore Addresses

Email, SMS & Messaging

Communications

Connect email, SMS, MMS, campaigns, templates, lists, replies, delivery activity, and communication history with the customers and business records behind every conversation.

Explore Communications

Workflow Automation

Automations

Automate supported email, SMS, tagging, notifications, delays, follow-up, and repeatable processes so people can focus on decisions while software handles routine work.

Explore Automations

Identity & Access

Users

Manage identities, roles, permissions, security groups, profiles, account relationships, module access, authentication, and operational responsibilities across Brilliance One.

Explore Users

Platform Protection

Security

Protect business information with authentication, authorization, roles, permissions, security groups, encryption, session controls, logging, monitoring, and administrative safeguards.

Explore Security

Platform Configuration

Settings

Configure organization defaults, branding, permissions, communication providers, payment services, AI preferences, integrations, module behavior, and shared platform settings.

Explore Settings

Data Operations

Tools

Import, export, map, validate, review, migrate, clean, and maintain supported business information with administrative workflows designed for controlled data operations.

Explore Tools

Why Core Exists

Shared infrastructure without rebuilding the foundation.

Additional modules build on the same underlying accounts, users, security, communication, automation, settings, and operational services rather than creating another disconnected software environment.

One Customer Foundation

Customer, lead, account, communication, and relationship information can support multiple business workflows from one shared platform.

Shared Security

Users, permissions, security groups, authentication, and administrative controls can extend across the broader platform.

Shared Automation

Automation and communication capabilities can participate across modules instead of being rebuilt separately for every department.

Core Questions

Understand the foundation.

What do I get with the Brilliance One Core System?

Brilliance One Core gives your business everything it needs to operate from day one—without upsells, limitations, or per-user pricing. You get a unified platform where customers, leads, communication tools, and internal operations all live in one clean, connected system.

What's included:

  • Full Visibility & Tracking: Manage customers, leads, vendors, newsletter subscribers, and text subscribers in a single dashboard.
  • Unlimited Users: Add employees, clients, and partners without ever paying per seat.
  • Secure Branded Domain: Your own dedicated subdomain (e.g., yourbusiness.mybrilliancecrm.com) at no extra cost.
  • AI-Enhanced Capabilities: Connect to modern AI services to speed up workflows, automate tasks, and enhance customer interactions.
How secure is the Brilliance One Core System?

Most CRM platforms reserve enterprise-grade security for their highest-priced tiers. Brilliance One includes it from day one giving every business the same high-level protection trusted by regulated industries.

Enterprise-grade protections included:

  • Dedicated Database: Your company is isolated in its own private database for maximum security.
  • AES-256 Full Database Encryption: Bank-level protection for all data, at rest and in motion.
  • HIPAA-Ready Architecture: Healthcare-level compliance built in at no additional cost.
  • Generous Storage Included: 200GB base + 50GB per module ensures 95% of businesses never hit limits.
  • Unlimited Users: No security risks caused by shared logins or seat limitations.
  • Built-In Marketing Tools: Secure SMS, MMS, email campaigns, and shortcode messaging.
  • Modular Architecture: Enable features per department or role with advanced role-based access.
  • Firewall & Intrusion Detection: Continuous monitoring for threats across local and global networks.
  • Microsoft Azure Infrastructure: Enterprise reliability, automatic scaling, and compliance you can trust.
How much does Brilliance One Core cost?

Our pricing is intentionally simple, transparent, and predictable. No per-seat pricing. No hidden fees. No gotchas.

Core system pricing:

  • Setup Fee: $297 one-time
  • Core Module: $147.90/month

Everything you need to run your business is included in the base plan.

Is there a discount if I pay annually?

Yes, you can save by switching to an annual plan.

Annual benefits:

  • 10% Discount when paying annually
  • Applies to your monthly platform fees
  • Consumable usage (AI, SMS, email, etc.) billed monthly as pass-through costs
Are there any additional costs I should be aware of?

Brilliance One pricing is designed to be clear and upfront. The only additional costs are usage-based items that come directly from third-party vendors—never marked up.

Additional items (when applicable):

  • State or County Taxes
  • Consumable Usage Costs, including:
    • AI requests
    • Email sending
    • SMS/MMS/Text marketing
    • Weather lookups, verification tools, and other integrations
  • These are pass-through charges, billed at the same rate we pay—no margin added.
Why do businesses love Brilliance One?

Brilliance One feels modern, powerful, and refreshingly fair compared to traditional CRM platforms. It's built to grow with your business instead of trapping you with limits.

What customers appreciate most:

  • No per-user pricing: grow your team without growing your bill.
  • Predictable, transparent costs: every dollar is easy to understand.
  • Enterprise-level security: included for every customer, not only the biggest ones.
  • AI-ready and future-proof: built for automation, analytics, and scalable workflows.
  • Modular expansion: customize your system exactly the way your business operates.

Real-Time Estimate

Build your configuration before you commit.

Use the Brilliance One estimator to explore the Core platform, setup costs, optional modules, included capacity, and usage-based services based on the configuration you select.

Generate Real-Time Estimate

Business Modules

Expand the platform around your operation.

Add specialized CRM, ERP, CMS, financial, operational, workforce, marketing, scheduling, technology, commerce, or industry-specific functionality directly into the Brilliance One environment.

Business Modules

Add the capabilities you need. Keep the platform connected.

Expand Brilliance One with connected modules for financial operations, content, compliance, training, industry workflows, workforce management, reporting, marketing, commerce, projects, scheduling, and technology operations.

Financial Operations

Accounting

Manage quotes, invoices, payments, expenses, vendors, banking activity, journals, and financial reporting while keeping the numbers connected to the customers, projects, products, and business activity behind them.

Explore Accounting

Websites & Content

CMS

Build and manage websites, pages, forms, landing pages, blogs, digital assets, public experiences, and lead capture while connecting the digital experience directly to business operations.

Explore CMS

Governance & Controls

Compliance

Support compliance-conscious operations with identity controls, permissions, logging, security protections, data governance, administrative oversight, and specialized operational workflows.

Explore Compliance & Security

Training & Learning

Courses

Manage courses, curriculum, lessons, assessments, instructors, participants, completion, certifications, renewal requirements, and training history in one connected system.

Explore Courses

Testing Program Operations

Drug Testing

Manage testing pools, random selections, collections, specimens, chain of custody, laboratory workflows, results, documents, and testing-program history.

Explore Drug Testing

FFL Operations

Firearms

Manage serialized firearms, acquisitions, dispositions, bound book records, e4473 workflows, inventory, customers, documents, point of sale, and connected firearms operations.

Explore Firearms

Workforce Operations

Human Resources

Manage employees, onboarding, documents, attendance, leave, training, certifications, reviews, workforce history, responsibilities, and the operational context surrounding your people.

Explore Human Resources

Reporting & Visibility

Insights

Turn customer, marketing, financial, workforce, scheduling, project, and operational information into connected reporting and clearer business visibility.

Explore Insights

Growth & Engagement

Marketing

Manage campaigns, audiences, lead sources, referrals, reputation, local visibility, communications, attribution, and customer acquisition while keeping marketing connected to CRM and operations.

Explore Marketing

Connected Commerce

Point of Sale

Connect customers, products, inventory, transactions, payments, receipts, accounting, purchase history, and specialized retail workflows through the same business platform.

Explore Point of Sale

Work & Delivery

Projects

Manage projects, phases, milestones, tasks, employees, time, documents, costs, customer relationships, communication, and delivery history from one connected operational record.

Explore Projects

Appointments & Resources

Scheduling

Manage appointments, services, attendees, employees, availability, locations, resources, capacity, customers, and the operational workflows surrounding scheduled work.

Explore Scheduling

Assets & Infrastructure

Technology

Manage technology assets, equipment, vehicles, software, subscriptions, assignments, maintenance, warranties, vendors, documents, lifecycle history, and supported monitoring.

Explore Technology

Modular by Design

Add capability without adding another platform.

Traditional software expansion often means another subscription, another login, another integration, and another place for business data to live. Brilliance One modules are designed to extend the same operating foundation.

  • Shared customer records
  • Shared users
  • Shared permissions
  • Shared communications
  • Shared automation
  • Shared reporting context
  • Shared security controls
  • Shared platform settings
  • Connected workflows
  • One broader operating environment

Expansion Without Fragmentation

The next capability should not require another software stack.

Adding a Brilliance One module can extend the business operating system while preserving the accounts, users, permissions, communication, workflows, and operational context already in place.

Module Questions

Build the platform that fits your business.

Usage-Based Services

Understand the cost of what you consume.

Some services depend on external infrastructure or third-party providers. These costs can scale according to usage rather than being hidden inside a larger fixed subscription.

Communications

SMS & MMS

Messaging costs can scale according to communication usage, destination, message type, and the applicable provider configuration.

Email

Email Delivery

Email infrastructure can be priced according to usage and the selected delivery service or customer-owned provider arrangement.

Artificial Intelligence

AI Usage

AI costs can reflect provider usage, configured Brilliance-managed services, or customer-owned provider credentials where supported.

Storage

Data & File Storage

Included capacity can support standard usage while additional storage can scale according to the organization’s requirements.

Intelligence

External Data Services

Verification, enrichment, lookup, security-intelligence, or other external data services may carry usage-based costs where enabled.

Providers

Bring Your Own Provider

Where supported, organizations can use their own provider accounts and credentials instead of purchasing the third-party service through Brilliance.

Explore Integration Services

Pricing Philosophy

Grow the business. Not the software bill for every employee.

Brilliance One is designed around platform and module value rather than relying exclusively on pure per-user pricing.

Module-Based Expansion

Expand recurring platform costs primarily by adding meaningful capabilities rather than automatically charging more simply because another employee needs access.

Shared Platform Value

Core capabilities can serve multiple departments and workflows instead of requiring separate foundational subscriptions for each operational area.

Usage Visibility

Consumption-based services remain easier to understand when their costs are separated from the core software subscription.

Tailored Engineering

When your workflow needs something different.

Organizations with specialized operational requirements can discuss custom development or co-funded module development around business logic, integrations, industry processes, or capabilities that extend the Brilliance One platform.

Custom Workflow Discuss capabilities designed around a specific operational requirement.
Co-Funded Development Shared investment may be considered when a new capability has broader platform value.

Product Strategy

Custom work can become platform capability.

When a customer requirement solves a broader industry or operational problem, Brilliance can evaluate whether the capability belongs in the shared product rather than remaining permanently isolated custom code.

Scope, ownership, cost, availability, implementation priority, and product direction should be defined as part of the development agreement.

Build Your Configuration

Pay for the platform your operation actually needs.

1

Identify the Workflow

Start with the departments, customer processes, operational problems, and industry requirements the platform needs to support.

2

Select the Modules

Add the Brilliance One capabilities required to support those workflows without purchasing modules that do not provide meaningful value.

3

Estimate Usage

Review expected communication, AI, storage, integration, and other consumption so the total operating cost is easier to understand.

Build My Estimate

Brilliance One Pricing

Start with what you need. Expand when it creates value.

Build Brilliance One around your organization with a shared Core platform, optional CRM + ERP + CMS modules, usage-based services, provider flexibility, and room to expand as your operation grows.

Generate Estimate Discuss Your Configuration

Brilliance One • Modular Pricing • CRM + ERP + CMS