Sales Team Member

Understand the business. Earn the sale.

Help business owners and decision-makers understand how Brilliance One can replace fragmented software, connect customer and operational data, and create a stronger foundation for running their business.

Sales at Brilliance One is consultative. You will prospect, ask thoughtful questions, learn how a business operates today, identify where systems or processes create friction, demonstrate relevant capabilities, and guide qualified opportunities toward the right decision.

Explore the Role View Compensation
Consultative sales • Remote • Performance driven • Growth opportunity
Sales career at Brilliance One

Role Overview

Create opportunity. Solve real business problems.

We are looking for driven, responsible, coachable sales professionals who can combine prospecting, business discovery, product knowledge, consistent follow-up, and relationship building.

Prospect

Create New Opportunities

Identify and engage potential customers through ethical outbound outreach, email, referrals, networking, events, partnerships, inbound interest, and other approved channels.

Discover

Understand the Business

Learn how prospects operate, what software they use, where processes break down, what they want to improve, and whether Brilliance One can provide meaningful value.

Execute

Build a Healthy Pipeline

Maintain disciplined sales activity, accurate CRM records, clear next steps, consistent follow-up, realistic forecasting, and professional communication throughout the sales cycle.

How We Sell

Understand first. Recommend second.

Brilliance One covers a wide range of business functions, but that does not mean every prospect needs every module. Strong sales begins by understanding what the organization actually needs.

  • Ask thoughtful discovery questions
  • Understand existing software and workflows
  • Identify customer and operational pain points
  • Understand goals, priorities, and timing
  • Recommend only relevant Brilliance One capabilities
  • Explain business value clearly
  • Set realistic expectations
  • Follow up consistently
  • Document sales activity accurately
  • Protect trust throughout the sales process

Sales Philosophy

A good sale should still look good after implementation.

Selling something a customer does not need may create short-term revenue, but it creates long-term problems for the customer, customer success, implementation, and the company.

We want salespeople who care about fit, communicate accurately, set reasonable expectations, and build relationships that can continue long after the agreement is signed.

Product Knowledge

Learn the platform. Sell the problems it solves.

Brilliance One is a CRM + ERP + CMS business operating system. Successful salespeople do not need to become software engineers, but they do need enough product knowledge to connect business challenges with the right capabilities.

CRM & Sales Accounts, contacts, leads, opportunities, pipelines, customer history, tasks, activities, follow-up, and relationship management.
ERP & Operations Products, inventory, vendors, purchasing, projects, scheduling, accounting, point of sale, employees, and operational workflows.
CMS & Digital Experience Websites, forms, portals, content, knowledge, lead capture, customer experiences, and digital workflows.
Communications Email, SMS, MMS, campaigns, automated messaging, customer communications, templates, and preference management.
Automation & Intelligence Workflow automation, notifications, customer journeys, reporting, analytics, integrations, and AI-assisted capabilities.
Industry Solutions Specialized capabilities and workflows designed around specific industries, operating models, and regulatory needs.

Responsibilities

Own the opportunity from first conversation to handoff.

This role requires both activity and discipline. You will be responsible for creating opportunities, managing them accurately, communicating professionally, and moving qualified prospects through the sales process.

Prospecting

Generate new opportunities through phone, email, referrals, networking, events, partnerships, inbound leads, and approved outbound prospecting.

Discovery

Conduct meaningful discovery to understand business goals, current systems, processes, frustrations, operational challenges, and priorities.

Qualification

Determine whether there is a realistic business need, appropriate fit, decision process, urgency, and path toward a successful Brilliance One implementation.

Demonstrations

Demonstrate Brilliance One around the problems discovered during the sales conversation instead of overwhelming prospects with unrelated features.

Pipeline Management

Maintain accurate opportunity stages, notes, activities, expected close dates, next steps, products, modules, and other required CRM information.

Follow-Up

Maintain consistent communication with qualified opportunities while respecting the customer’s timeline and keeping agreed next steps clear.

Proposals & Pricing

Help customers understand recommended modules, pricing, implementation considerations, terms, and the overall business case for moving forward.

Closing

Address final questions, confirm expectations, ask for the business when the fit is right, and guide qualified customers through the decision process.

Customer Handoff

Coordinate with implementation and customer success so expectations, configuration needs, customer goals, and commitments are clearly communicated after the sale.

Market Feedback

Share recurring objections, competitor information, customer requests, industry needs, and sales insights with marketing, product, development, and leadership.

Forecasting

Maintain realistic expectations around opportunity timing, likelihood, value, and next steps so leadership can understand the health of the pipeline.

Performance

Track activity and results, participate in sales reviews, and remain accountable for weekly, monthly, and quarterly performance expectations.

Sales Process

Discover the problem. Demonstrate the right solution.

The exact sales cycle may vary by customer, but strong opportunities follow the same basic principle: understand the business before trying to close it.

1

Discover

Understand the organization, current systems, business problems, priorities, goals, stakeholders, and whether Brilliance One can provide meaningful value.

2

Demonstrate

Show the capabilities that matter to the prospect and connect them directly to the problems and opportunities identified during discovery.

3

Follow Through

Answer questions, address concerns, maintain communication, clarify the decision process, and ask for the business when there is a legitimate fit.

Skills & Qualifications

Driven enough to prospect. Disciplined enough to manage the pipeline.

Strong performance requires communication, curiosity, sales discipline, business judgment, product knowledge, resilience, and the willingness to improve.

Selling

Sales Capabilities

  • Consultative selling ability
  • Strong discovery and questioning skills
  • Prospecting and business development ability
  • Presentation and demonstration skills
  • Objection handling
  • Negotiation and closing ability
  • Ability to manage a complete sales cycle

Execution

Sales Discipline

  • Strong verbal and written communication
  • Consistent follow-up habits
  • Accurate CRM documentation
  • Pipeline management and forecasting
  • Ability to prioritize multiple opportunities
  • Attention to commitments and next steps
  • Technical aptitude for business software

Character

Personal Attributes

  • Motivated and results oriented
  • Coachable and willing to improve
  • Accountable for commitments
  • Comfortable hearing no
  • Professional under pressure
  • Ethical in sales interactions
  • Persistent without becoming aggressive

Preferred Experience

Experience helps. Business judgment matters too.

Previous SaaS or business software sales experience is valuable, but we are also interested in people who demonstrate strong communication, discipline, ethics, coachability, resilience, and the ability to understand how businesses operate.

SaaS Sales

Two to five years of SaaS or business software sales experience is preferred.

CRM, ERP & Business Software

Experience selling or using CRM, ERP, CMS, automation, marketing, or operational software is helpful.

Quota Performance

A history of meeting or exceeding sales goals is valuable.

Pipeline Management

Experience managing opportunities through a structured sales process is preferred.

Technology Sales

Comfort explaining technology and software to business owners and decision-makers is helpful.

Business Acumen

The ability to understand how a prospect makes money and operates can be more valuable than memorizing a sales script.

Training & Development

Learn the product. Learn the process. Practice the discipline.

Salespeople are expected to take ownership of their development, but Brilliance provides training designed to help you understand the platform, customer problems, positioning, sales process, expectations, and tools needed to perform the role.

Platform Training Learn Brilliance One capabilities, modules, pricing, use cases, industries, positioning, and common customer problems.
Discovery Training Learn how to ask stronger questions and identify the underlying business problems behind a prospect’s current systems.
Ethical Sales Practices Learn how Brilliance approaches recommendations, expectations, transparency, fit, and long-term customer relationships.
Demonstrations Learn how to connect Brilliance One capabilities directly to the customer problems uncovered during discovery.
Roleplaying Practice prospecting, discovery, demonstrations, objection handling, follow-up, negotiation, and closing conversations.
Live Sales Experience Observe and participate in real sales calls, demonstrations, appointments, follow-up, and customer conversations.
Sales Resources Use product guides, scripts, competitive research, CRM processes, pricing information, sales documentation, and other approved resources.
Ongoing Coaching Review opportunities, calls, pipeline activity, performance, and areas where execution can improve.

What Success Looks Like

Consistent activity. Predictable execution.

Sales performance is not built around one lucky close. Success comes from consistently creating opportunities, managing the pipeline, improving your skills, and converting qualified prospects over time.

Prospecting

Consistently create new conversations and qualified opportunities.

Discovery

Understand what the prospect actually needs before recommending a solution.

Follow-Up

Maintain professional, consistent communication instead of allowing qualified opportunities to disappear.

CRM Discipline

Keep opportunity data, activities, stages, next steps, and expected outcomes accurate.

Conversion

Move appropriate prospects toward decisions and ask for the business when the fit is right.

Customer Quality

Close customers who understand what they are buying and have a realistic path toward successful implementation.

CRM Discipline

If it is not documented, the team cannot rely on it.

Brilliance One is a CRM platform, so our own sales team is expected to use CRM data consistently and accurately. Good sales records help with forecasting, coaching, follow-up, customer handoff, and understanding what is happening across the pipeline.

  • Keep contact and account information current
  • Document meaningful conversations and activity
  • Maintain accurate opportunity stages
  • Record agreed next steps
  • Maintain realistic expected close dates
  • Track relevant products and modules
  • Keep important customer requirements visible
  • Document reasons opportunities are won or lost when known

Accountability

The CRM should tell the same story you do.

Pipeline reviews should not require reconstructing every opportunity from memory. The information in Brilliance One should provide a reliable picture of where an opportunity stands and what happens next.

Accurate sales data protects the salesperson, improves management decisions, and creates a better transition when a prospect becomes a customer.

Compensation

Two paths. Both reward performance.

Brilliance currently offers two sales compensation paths: a salary-plus-commission structure and a commission-focused structure with greater commission upside.

Option One

Salary + Commission

Designed for sales professionals who prefer the stability of base compensation while earning additional compensation based on performance.

Base Salary Yes
Commission Yes
Commission Reset Resets weekly
Employment Type W-2
Remote Yes
Minimum Performance Required
Weekly Sales Goal 2+ sales
Quarterly Target 25–40+ sales
Holding Sales Not permitted
Monthly Bonuses 5–15%
Referral Bonuses Customer and team referrals
Advancement Management opportunities available

Option Two

Commission Focused

Designed for experienced or highly performance-driven sales professionals who prefer a compensation structure with greater commission potential.

Initial Base First two months
Commission Higher commission rate
Commission Reset No weekly reset
Employment Type W-2 or 1099
Remote Yes
Required Minimum No required minimum
Weekly Sales Goal 2+ sales
Quarterly Target 25–40+ sales
Monthly Bonuses 5–15%
Sales Contests Monthly and annual opportunities
Referral Bonuses Customer and team referrals
Advancement Management opportunities available

Final compensation, employment classification, commission rates, bonus eligibility, performance expectations, targets, and other terms are confirmed during the hiring process. Company benefits may be added as they become available.

A Trait We Value

Audacity

Audacity means having the courage to start the conversation, make the call, ask the difficult question, request the meeting, follow up again, ask for the business, learn from rejection, and keep moving forward.

Audacity does not mean pressure, arrogance, or ignoring the customer. Strong sales combines courage with preparation, professionalism, persistence, judgment, and respect.

Who Fits This Role?

Comfortable hearing no. Willing to keep going.

Sales requires resilience, curiosity, discipline, and the confidence to initiate conversations without becoming discouraged when every conversation does not become a customer.

  • You are comfortable starting conversations
  • You enjoy learning how businesses operate
  • You ask questions instead of immediately pitching
  • You can hear no without taking it personally
  • You follow up consistently without becoming aggressive
  • You are comfortable being measured on performance
  • You keep accurate records and honor commitments
  • You want compensation and responsibility tied to results

The Environment

Nobody can prospect for you.

Brilliance can provide the platform, training, positioning, resources, coaching, and support. The salesperson still has to make the calls, start conversations, conduct discovery, follow up, manage the pipeline, and ask for the business.

This role is best suited for someone who wants responsibility for results rather than waiting for every opportunity to be delivered to them.

Career Growth

Produce results. Earn greater responsibility.

As Brilliance grows, strong sales performance can create opportunities for larger accounts, specialized industries, mentoring, team leadership, sales management, partnerships, and broader revenue responsibility.

Develop

Build Business Expertise

Develop stronger knowledge of CRM, ERP, operations, marketing, automation, industry workflows, and the challenges different businesses face.

Perform

Expand Your Opportunity

Consistent results can lead to larger opportunities, more complex sales, increased responsibility, and greater earning potential.

Lead

Grow Into Leadership

Salespeople who demonstrate performance, judgment, accountability, and leadership ability may have opportunities to help train, mentor, and eventually lead others.

Sales at Brilliance One

Build the pipeline. Help build the company.

If you enjoy prospecting, understanding businesses, solving problems, learning technology, building relationships, and being rewarded for performance, we would like to hear from you.

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Brilliance One • Consultative Sales • CRM + ERP + CMS • Built in the USA