Sales Team Member

Start conversations. Create opportunity.

Help businesses understand where their current software and processes create friction and how Brilliance One may provide a better way to operate.

This is a consultative sales role built around prospecting, discovery, relationship development, product education, consistent follow-up, and disciplined pipeline management. We are looking for people who are coachable, accountable, ethical, and willing to put in the activity required to create results.

Explore the Role View Qualifications
Prospecting • Consultative selling • CRM discipline • Growth opportunity
Sales Team Member career at Brilliance One

Role Overview

Learn the business. Then earn the opportunity.

Sales at Brilliance One is not built around pressure or memorized pitches. It starts with understanding how a prospect operates, what they are trying to improve, and whether Brilliance One can realistically help.

Prospecting

Create New Conversations

Identify and engage businesses through ethical outbound outreach, email, referrals, networking, events, inbound opportunities, partnerships, and consistent follow-up.

Discovery

Understand the Customer

Ask useful questions, learn how the business operates, understand current software and workflows, identify friction, and determine what the customer actually needs.

Pipeline

Build Opportunity Consistently

Maintain accurate records, clear next steps, reliable follow-up, realistic opportunity stages, and consistent sales activity inside the CRM.

Consultative Sales

Ask first. Recommend second.

Brilliance One covers many parts of a business. The goal is not to show every feature or sell every module. The goal is to understand what matters to the customer and connect those needs to the right capabilities.

  • Ask thoughtful discovery questions
  • Understand current systems and workflows
  • Identify customer and operational problems
  • Understand goals, priorities, and timing
  • Recommend only relevant capabilities
  • Explain value clearly and accurately
  • Set realistic expectations
  • Follow up consistently
  • Document activity in the CRM
  • Build trust without unnecessary pressure

Sales Philosophy

Good sales create good customers.

Customers should understand what they are buying, why it makes sense for their business, what it can realistically do, and what they should expect after the sale.

The goal is to create customers who feel confident in their decision instead of customers who feel like they were talked into one.

Product Knowledge

Learn the platform. Understand the problems it solves.

Brilliance One is a CRM + ERP + CMS business operating system. You do not need to become a software engineer, but you do need enough product knowledge to understand where the platform can create meaningful value for a customer.

CRM & Sales Accounts, contacts, leads, opportunities, pipelines, customer activity, tasks, follow-up, and relationship management.
ERP & Operations Products, inventory, projects, scheduling, accounting, purchasing, point of sale, and operational workflows.
CMS & Digital Experience Websites, forms, content, portals, knowledge, lead capture, and customer experiences.
Communications Email, SMS, MMS, campaigns, customer conversations, templates, automated messaging, and communication history.
Automation Follow-up, notifications, assignments, workflows, customer journeys, and connected business processes.
Industry Solutions Specialized modules and workflows built around specific industries, operating models, and business requirements.

Responsibilities

Own your activity. Own your pipeline.

The role requires consistent activity and accurate execution throughout the sales process.

Prospecting

Create new opportunities through phone, email, referrals, networking, events, partnerships, inbound leads, and other approved prospecting channels.

Discovery

Learn about the prospect’s business, current technology, workflows, pain points, priorities, and goals before making recommendations.

Qualification

Determine whether there is a meaningful problem to solve, an appropriate fit, a realistic decision process, and a path toward successful implementation.

Demonstrations

Show the Brilliance One capabilities that matter to the prospect instead of overwhelming them with unrelated functionality.

Follow-Up

Maintain professional and consistent communication with qualified prospects while respecting their timing and keeping next steps clear.

CRM Management

Keep contacts, accounts, notes, activities, opportunities, stages, expected close dates, next steps, and customer requirements accurately documented.

Objection Handling

Listen carefully, understand the concern behind the objection, answer accurately, and determine whether there is still a reasonable path forward.

Closing

Ask for the business when the fit is right and help qualified customers move through pricing, final questions, agreements, and the decision process.

Customer Handoff

Help ensure implementation and customer success understand the customer’s goals, selected capabilities, expectations, and important details discussed during the sale.

CRM Discipline

Your pipeline should tell the story.

Brilliance One is itself a CRM platform. We expect our sales team to demonstrate the same discipline we ask customers to adopt.

  • Maintain accurate account and contact information
  • Document meaningful calls and conversations
  • Record agreed next steps
  • Maintain realistic opportunity stages
  • Keep expected close dates current
  • Track relevant modules and products
  • Record customer requirements when known
  • Document why opportunities were won or lost when available

Accountability

If it is important, document it.

Sales managers, customer success, implementation, and leadership should not have to reconstruct an opportunity entirely from memory.

Accurate CRM records improve follow-up, forecasting, coaching, customer handoff, and accountability across the entire sales process.

Skills & Qualifications

Coachable. Disciplined. Persistent.

Strong sales performance comes from communication, curiosity, resilience, consistent execution, product knowledge, business understanding, and the willingness to improve.

Sales

Sales Capabilities

  • Ability to start conversations with prospective customers
  • Strong discovery and questioning skills
  • Consultative sales ability
  • Presentation and demonstration capability
  • Comfort addressing objections
  • Ability to ask for the business

Execution

Sales Discipline

  • Strong verbal and written communication
  • Consistent follow-up habits
  • Strong organization and prioritization
  • Accurate CRM documentation
  • Ability to manage multiple opportunities
  • Technical aptitude for business software

Character

Personal Attributes

  • Highly motivated
  • Coachable
  • Accountable
  • Comfortable hearing no
  • Professional under pressure
  • Persistent without becoming aggressive
  • Customer focused and ethical

Preferred Experience

Experience is valuable. Coachability can be just as important.

Previous sales experience can help, but Brilliance is also interested in people who demonstrate strong communication, accountability, ethics, curiosity, resilience, and the willingness to consistently do the work.

SaaS Sales

Previous SaaS, technology, or business software sales experience is preferred but not required.

CRM & Business Software

Experience using or selling CRM, ERP, CMS, marketing, automation, or related business systems is helpful.

Business Development

Previous prospecting, networking, appointment setting, or outbound business development experience is valuable.

Pipeline Management

Experience managing opportunities through a structured sales process is helpful.

Technology

Comfort learning and explaining software, workflows, and technology to business decision-makers is useful.

Coachability

The willingness to practice, accept feedback, change your approach, and improve is essential.

Training & Development

We teach the product, process, and expectations.

You are expected to take ownership of your development, but Brilliance provides training to help you understand the platform, sales approach, customer problems, pipeline expectations, communication standards, and habits required to build a sustainable sales process.

Platform Training Learn Brilliance One modules, capabilities, pricing, industries, use cases, and positioning.
Prospecting Learn how to identify potential customers, start conversations, and consistently create new opportunities.
Discovery Learn how to ask better questions and uncover the business problems behind a prospect’s current systems.
Ethical Selling Learn how Brilliance approaches recommendations, expectations, transparency, customer fit, and long-term relationships.
Roleplaying Practice prospecting, discovery, demonstrations, objections, follow-up, negotiation, and closing conversations.
Live Sales Calls Observe and participate in real customer conversations, demonstrations, appointments, and follow-up.
Call Review Review sales conversations where appropriate to understand what worked and where execution can improve.
Sales Resources Use scripts, product guides, competitive information, pricing resources, CRM processes, and sales documentation.

What Success Looks Like

Activity creates opportunity. Discipline creates consistency.

Sales success is not built around waiting for the perfect lead. It comes from consistently creating opportunities, learning from conversations, managing the pipeline, and improving over time.

Prospecting

Consistently start conversations with businesses that could realistically benefit from Brilliance One.

Discovery

Understand the problem before trying to present the solution.

Follow-Up

Stay professionally engaged with qualified opportunities instead of allowing them to disappear.

CRM Discipline

Maintain accurate records so the pipeline reflects reality.

Conversion

Move appropriate prospects toward decisions and ask for the business when the fit is right.

Improvement

Use coaching, feedback, call review, results, and experience to continually strengthen your sales skills.

A Trait We Value

Audacity

Audacity means having the courage to introduce yourself, make the call, ask the question, request the meeting, follow up again, ask for the business, hear no, learn from it, and continue moving forward.

It does not mean arrogance, pressure, or ignoring the customer. Strong sales combines courage with preparation, discipline, professionalism, persistence, and respect.

Who Fits This Role?

Willing to hear no. Willing to try again.

Sales requires confidence, resilience, curiosity, organization, and the willingness to create opportunities rather than waiting for every opportunity to arrive.

  • You are comfortable starting conversations
  • You are interested in how businesses operate
  • You ask questions before jumping into a pitch
  • You can hear no without taking it personally
  • You follow up consistently without becoming aggressive
  • You are willing to practice and accept coaching
  • You are comfortable being measured on performance
  • You take ownership of commitments and results

Personal Responsibility

Nobody can create your activity for you.

Brilliance can provide training, product knowledge, messaging, tools, coaching, resources, and support. The salesperson still has to start conversations, make calls, follow up, conduct discovery, maintain the pipeline, and ask for the business.

This role is best suited for someone who wants responsibility for producing results instead of waiting for every opportunity to be handed to them.

Opportunity to Grow

Learn the craft. Earn greater responsibility.

Strong sales performance can create opportunities to work larger accounts, specialize in industries, mentor new team members, take on additional responsibility, and eventually move into sales leadership.

Learn

Build Business Knowledge

Learn how businesses use CRM, ERP, marketing, automation, websites, scheduling, inventory, operations, and other systems.

Perform

Take on Larger Opportunities

Consistent execution can lead to larger prospects, more complex sales conversations, greater responsibility, and stronger earning potential.

Lead

Grow Into Leadership

Team members who demonstrate performance, accountability, judgment, and leadership potential may have opportunities to train, mentor, and eventually lead others.

Sales at Brilliance One

Start the conversation. Create the opportunity.

If you enjoy meeting people, learning how businesses operate, solving problems, learning technology, building relationships, and improving through consistent effort, we would like to hear from you.

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Brilliance One • Consultative Sales • CRM + ERP + CMS • Built in the USA