Prospecting
Create New Opportunities
Identify, qualify, and engage potential customers through consistent, ethical outreach while maintaining accurate activity and follow-up.
Sales Team Member
Sell with purpose. Grow with impact.
Help businesses discover better systems, understand what Brilliance One can do for them, and make confident technology decisions.
Sales at Brilliance is built around relationships, discovery, education, consistent follow-up, and results. This role is designed for people who are disciplined, coachable, ethical, and willing to do the work required to build a strong pipeline.
Prospecting
•
Consultative selling
•
Pipeline growth
•
Customer relationships
Role Overview
Help businesses see a better way forward.
At Brilliance One, sales is not about pressure. It is about understanding business problems, building meaningful relationships, presenting practical solutions, and helping customers make informed decisions.
Discovery
Consultative Selling
Understand how a business operates, uncover problems and priorities, and connect those needs to the appropriate Brilliance One solutions.
Growth
Build the Pipeline
Develop a healthy pipeline through disciplined activity, accurate documentation, consistent follow-up, and clear next steps.
Product Knowledge
Understand the platform. Understand the value.
Brilliance One is being built as a CRM + ERP + CMS business operating system. Sales Team Members need to understand enough of the platform to explain how its capabilities can address real business problems.
CRM & Sales
Accounts, contacts, leads, opportunities, activity, pipelines, and customer relationships.
ERP & Operations
Products, inventory, projects, scheduling, accounting, purchasing, POS, and operational workflows.
CMS & Digital Experience
Websites, forms, content, portals, knowledge, lead capture, and customer experiences.
Communications
Email, SMS, MMS, campaigns, automation, customer conversations, and communication history.
Automation
Workflows, notifications, follow-up, assignments, business processes, and connected activity.
Industry Solutions
Specialized modules and workflows designed around specific industries and operating requirements.
Consultative Sales
Ask first. Recommend second.
Brilliance One includes a broad range of capabilities. That makes discovery especially important. The goal is not to sell every feature. The goal is to understand what the customer actually needs.
- Ask thoughtful discovery questions
- Understand the customer’s current systems
- Identify workflow and operational problems
- Understand business goals and priorities
- Recommend relevant modules and capabilities
- Explain value clearly and accurately
- Maintain realistic expectations
- Follow up consistently
- Document activity in the CRM
- Build relationships instead of applying pressure
Relationship-Driven Growth
Good sales create good customers.
Strong sales relationships begin with understanding. Customers should know what they are buying, why it makes sense for their business, and what they can realistically expect after implementation.
The goal is to create customers who are confident in the decision they made, not customers who feel like they were talked into one.
Skills Required
Disciplined. Coachable. Driven.
Strong salespeople combine communication, business understanding, technical curiosity, consistent execution, and the willingness to improve.
Knowledge
Sales Knowledge
- Understanding of SaaS and subscription-based selling
- Ability to identify and understand customer needs
- Consultative sales capability
- Presentation and demonstration skills
- Negotiation and closing ability
- Ability to manage the full sales lifecycle
Execution
Execution Skills
- Excellent verbal and written communication
- Ability to manage multiple opportunities
- Strong organization and prioritization
- Comfort using CRM and sales automation tools
- Accurate activity and pipeline documentation
- Technical aptitude for explaining business software
Character
Personal Attributes
- Highly motivated
- Results oriented
- Coachable
- Accountable
- Adaptable
- Customer focused
Preferred Experience
Experience helps. Potential matters too.
Previous SaaS or CRM sales experience is helpful, but Brilliance is also willing to teach the right person who demonstrates coachability, ethics, discipline, and a willingness to consistently do the work.
SaaS Sales
Two to five years of SaaS sales experience is preferred.
CRM Experience
Experience with CRM, ERP, CMS, or related business software is helpful.
Sales Performance
A demonstrated history of meeting or exceeding goals is valuable.
Pipeline Management
Experience managing opportunities through a structured sales process is preferred.
Technology
Comfort explaining software features, benefits, and business value is helpful.
Coachability
The ability to accept feedback, practice, adjust, and improve is essential.
Training Provided
We train the process, the product, and the discipline.
You will receive training designed to help you understand Brilliance One, our sales approach, customer needs, pipeline expectations, communication standards, and the habits required to build a sustainable sales process.
Ethical Sales
Learn how Brilliance approaches discovery, recommendations, communication, and customer relationships.
Consistent Follow-Up
Learn how to maintain momentum without becoming aggressive or creating unnecessary pressure.
Live Sales Calls
Observe and participate in real sales conversations, appointments, and demonstrations.
Roleplaying
Practice discovery, objection handling, demonstrations, follow-up, and closing conversations.
Call Review
Review sales conversations where appropriate to identify what worked and what can improve.
Sales Resources
Use manuals, scripts, guides, product information, CRM processes, and pipeline development resources.
What Success Looks Like
Activity creates opportunity. Discipline creates consistency.
Create Conversations
Consistently identify and engage businesses that could realistically benefit from Brilliance One.
Understand the Need
Run effective discovery, identify the real problem, and determine whether Brilliance One is a strong fit.
Follow Through
Maintain communication, document activity, keep opportunities moving, and ask for the business when the time is right.
Sales at Brilliance
Start the conversation. Build the opportunity.
If you enjoy meeting people, solving business problems, learning technology, building relationships, and improving through consistent effort, this may be the right role for you.
Brilliance One • CRM + ERP + CMS • Built in the USA