Start With Core
Every Brilliance One deployment begins with the shared CRM, communication, automation, security, user, settings, and platform foundation.
Brilliance One Pricing
Start with the foundation. Expand when you need more.
Brilliance One uses a modular pricing model designed around the capabilities your organization needs rather than forcing every business into the same oversized software package.
Every customer begins with Brilliance One Core. Add accounting, CMS, HR, marketing, projects, scheduling, POS, industry-specific capabilities, or other modules as your operation grows.
Core Platform
•
Optional Modules
•
Usage Based
•
Scalable
How Pricing Works
One foundation. Add what your business needs.
Brilliance One separates the shared platform foundation from specialized operational modules so organizations can build a system around their actual requirements.
Add Modules
Select additional operational capabilities according to the departments, workflows, and industries your organization needs to support.
Scale Usage
Usage-based services such as communications, AI, storage, and selected third-party services can scale according to consumption.
Required Foundation
Brilliance One Core.
Every deployment begins with the Core System: the shared operating foundation for customer relationships, users, security, settings, communications, automation, administration, and the platform services that connect the rest of Brilliance One.
Core Workspace
Workspace modules. The shared foundation of Brilliance One.
Manage the core relationship, communication, automation, security, administration, and user capabilities that support the rest of your Brilliance One workspace.
Accounts
Accounts
Centralize customers, leads, vendors, partners, organizations, and contacts in one connected relationship record with communication history, activity, documents, tasks, financial context, and operational workflows.
Learn about AccountsAutomations
Automations
Build repeatable workflows that handle routine follow-up, trigger communications, apply actions, and move work forward based on defined business events and timing.
Learn about AutomationsAddresses
Addresses
Store and organize physical locations for customers, vendors, facilities, offices, service locations, and other business relationships so address data stays connected to the records and workflows that use it.
Learn about AddressesCommunications
Communications
Manage email, SMS, MMS, replies, templates, campaigns, delivery activity, and communication history while keeping conversations connected to the customers, contacts, and workflows behind them.
Learn about CommunicationsSecurity
Security
Protect business and customer data with authentication, role-based permissions, security groups, controlled access, audit visibility, privacy-oriented controls, and security practices that extend across the Brilliance One platform.
Learn about SecuritySettings
Settings
Configure organization-wide preferences, branding, defaults, system behavior, connected services, and other administrative options that shape how Brilliance One works across your business.
Learn about SettingsTools
Tools
Access practical utilities for imports, exports, validation, data management, operational cleanup, and other administrative workflows that help teams maintain accurate information and work more efficiently.
Learn about ToolsUsers
Users
Manage user identities, roles, permissions, security access, and workspace responsibilities so each person can access the Brilliance One capabilities and information appropriate to their role.
Learn about UsersWhy Core Exists
Shared infrastructure without rebuilding the foundation.
Additional modules build on the same underlying accounts, users, security, communication, automation, settings, and operational services rather than creating another disconnected software environment.
One Customer Foundation
Customer, lead, account, communication, and relationship information can support multiple business workflows from one shared platform.
Shared Security
Users, permissions, security groups, authentication, and administrative controls can extend across the broader platform.
Shared Automation
Automation and communication capabilities can participate across modules instead of being rebuilt separately for every department.
Core Questions
Understand the foundation.
What do I get with the Brilliance One Core System?
Brilliance One Core gives your business everything it needs to operate from day one—without upsells, limitations, or per-user pricing. You get a unified platform where customers, leads, communication tools, and internal operations all live in one clean, connected system.
What's included:
- Full Visibility & Tracking: Manage customers, leads, vendors, newsletter subscribers, and text subscribers in a single dashboard.
- Unlimited Users: Add employees, clients, and partners without ever paying per seat.
- Secure Branded Domain: Your own dedicated subdomain (e.g., yourbusiness.mybrilliancecrm.com) at no extra cost.
- AI-Enhanced Capabilities: Connect to modern AI services to speed up workflows, automate tasks, and enhance customer interactions.
How secure is the Brilliance One Core System?
Most CRM platforms reserve enterprise-grade security for their highest-priced tiers. Brilliance One includes it from day one giving every business the same high-level protection trusted by regulated industries.
Enterprise-grade protections included:
- Dedicated Database: Your company is isolated in its own private database for maximum security.
- AES-256 Full Database Encryption: Bank-level protection for all data, at rest and in motion.
- HIPAA-Ready Architecture: Healthcare-level compliance built in at no additional cost.
- Generous Storage Included: 200GB base + 50GB per module ensures 95% of businesses never hit limits.
- Unlimited Users: No security risks caused by shared logins or seat limitations.
- Built-In Marketing Tools: Secure SMS, MMS, email campaigns, and shortcode messaging.
- Modular Architecture: Enable features per department or role with advanced role-based access.
- Firewall & Intrusion Detection: Continuous monitoring for threats across local and global networks.
- Microsoft Azure Infrastructure: Enterprise reliability, automatic scaling, and compliance you can trust.
How much does Brilliance One Core cost?
Our pricing is intentionally simple, transparent, and predictable. No per-seat pricing. No hidden fees. No gotchas.
Core system pricing:
- Setup Fee: $297 one-time
- Core Module: $147.90/month
Everything you need to run your business is included in the base plan.
Is there a discount if I pay annually?
Yes, you can save by switching to an annual plan.
Annual benefits:
- 10% Discount when paying annually
- Applies to your monthly platform fees
- Consumable usage (AI, SMS, email, etc.) billed monthly as pass-through costs
Are there any additional costs I should be aware of?
Brilliance One pricing is designed to be clear and upfront. The only additional costs are usage-based items that come directly from third-party vendors—never marked up.
Additional items (when applicable):
- State or County Taxes
- Consumable Usage Costs, including:
- AI requests
- Email sending
- SMS/MMS/Text marketing
- Weather lookups, verification tools, and other integrations
- These are pass-through charges, billed at the same rate we pay—no margin added.
Why do businesses love Brilliance One?
Brilliance One feels modern, powerful, and refreshingly fair compared to traditional CRM platforms. It's built to grow with your business instead of trapping you with limits.
What customers appreciate most:
- No per-user pricing: grow your team without growing your bill.
- Predictable, transparent costs: every dollar is easy to understand.
- Enterprise-level security: included for every customer, not only the biggest ones.
- AI-ready and future-proof: built for automation, analytics, and scalable workflows.
- Modular expansion: customize your system exactly the way your business operates.
Real-Time Estimate
Build your configuration before you commit.
Use the Brilliance One estimator to explore the Core platform, setup costs, optional modules, included capacity, and usage-based services based on the configuration you select.
Business Modules
Expand the platform around your operation.
Add specialized CRM, ERP, CMS, financial, operational, workforce, marketing, scheduling, technology, commerce, or industry-specific functionality directly into the Brilliance One environment.
Enterprise Extensions
Specialized modules. Deeper operational capability.
Expand Brilliance One with specialized modules for financial management, content, compliance, training, industry workflows, workforce operations, reporting, marketing, commerce, projects, scheduling, and technology management.
Accounting
Accounting
Connect financial operations with the rest of your business. Manage quotes, invoices, payments, expenses, banking activity, ledger records, and reporting alongside the customers, projects, vendors, products, and workflows behind them.
Learn about AccountingCMS
CMS
Create and manage websites, pages, forms, blogs, and digital content while connecting your public presence directly to customer records, marketing, automation, and the broader Brilliance One platform.
Learn about CMSCourses
Courses
Create and manage training, curriculum, lessons, assessments, and educational content while keeping learning activity connected to users, customers, employees, or other records in the Brilliance One ecosystem.
Learn about CoursesDrug Testing
Drug Testing
Manage drug-testing workflows, screenings, documentation, results, employer records, and compliance-related activity while keeping sensitive information connected to the appropriate people, organizations, and operational history.
Learn about Drug TestingHuman Resources
Human Resources
Manage employee records, onboarding, responsibilities, workforce information, and HR workflows while connecting your team to scheduling, projects, documents, training, security, and broader business operations.
Learn about Human ResourcesInsights
Insights
Turn operational data into useful business context with dashboards, reporting, analytics, and performance visibility across customers, communications, financial activity, projects, marketing, and other connected workflows.
Learn about InsightsMarketing
Amplify your brand’s reach. Create campaigns, track engagement, manage growth channels, and turn prospects into loyal customers with precision marketing tools.
Grow Your Brand →Projects
Projects
Plan and manage projects, tasks, responsibilities, timelines, milestones, and related activity while connecting delivery work to customers, employees, documents, expenses, communications, and broader business operations.
Learn about ProjectsTechnology
Technology
Manage system assets, integrations, webhooks, infrastructure relationships, connected services, and other technology resources that support your Brilliance One environment and business workflows.
Learn about TechnologyModular by Design
Add capability without adding another platform.
Traditional software expansion often means another subscription, another login, another integration, and another place for business data to live. Brilliance One modules are designed to extend the same operating foundation.
- Shared customer records
- Shared users
- Shared permissions
- Shared communications
- Shared automation
- Shared reporting context
- Shared security controls
- Shared platform settings
- Connected workflows
- One broader operating environment
Expansion Without Fragmentation
The next capability should not require another software stack.
Adding a Brilliance One module can extend the business operating system while preserving the accounts, users, permissions, communication, workflows, and operational context already in place.
Module Questions
Build the platform that fits your business.
Usage-Based Services
Understand the cost of what you consume.
Some services depend on external infrastructure or third-party providers. These costs can scale according to usage rather than being hidden inside a larger fixed subscription.
Communications
SMS & MMS
Messaging costs can scale according to communication usage, destination, message type, and the applicable provider configuration.
Email Delivery
Email infrastructure can be priced according to usage and the selected delivery service or customer-owned provider arrangement.
Artificial Intelligence
AI Usage
AI costs can reflect provider usage, configured Brilliance-managed services, or customer-owned provider credentials where supported.
Storage
Data & File Storage
Included capacity can support standard usage while additional storage can scale according to the organization’s requirements.
Intelligence
External Data Services
Verification, enrichment, lookup, security-intelligence, or other external data services may carry usage-based costs where enabled.
Providers
Bring Your Own Provider
Where supported, organizations can use their own provider accounts and credentials instead of purchasing the third-party service through Brilliance.
Pricing Philosophy
Grow the business. Not the software bill for every employee.
Brilliance One is designed around platform and module value rather than relying exclusively on pure per-user pricing.
Module-Based Expansion
Expand recurring platform costs primarily by adding meaningful capabilities rather than automatically charging more simply because another employee needs access.
Shared Platform Value
Core capabilities can serve multiple departments and workflows instead of requiring separate foundational subscriptions for each operational area.
Usage Visibility
Consumption-based services remain easier to understand when their costs are separated from the core software subscription.
Tailored Engineering
When your workflow needs something different.
Organizations with specialized operational requirements can discuss custom development or co-funded module development around business logic, integrations, industry processes, or capabilities that extend the Brilliance One platform.
Custom Workflow
Discuss capabilities designed around a specific operational requirement.
Co-Funded Development
Shared investment may be considered when a new capability has broader platform value.
Product Strategy
Custom work can become platform capability.
When a customer requirement solves a broader industry or operational problem, Brilliance can evaluate whether the capability belongs in the shared product rather than remaining permanently isolated custom code.
Scope, ownership, cost, availability, implementation priority, and product direction should be defined as part of the development agreement.
Build Your Configuration
Pay for the platform your operation actually needs.
Identify the Workflow
Start with the departments, customer processes, operational problems, and industry requirements the platform needs to support.
Select the Modules
Add the Brilliance One capabilities required to support those workflows without purchasing modules that do not provide meaningful value.
Estimate Usage
Review expected communication, AI, storage, integration, and other consumption so the total operating cost is easier to understand.
Brilliance One Pricing
Start with what you need. Expand when it creates value.
Build Brilliance One around your organization with a shared Core platform, optional CRM + ERP + CMS modules, usage-based services, provider flexibility, and room to expand as your operation grows.
Brilliance One • Modular Pricing • CRM + ERP + CMS