Testing
Manage Every Test From Request to Result
Track test orders, donors, appointments, specimens, workflow status, results, certificates, documentation, and employer communication from one connected workspace.
Drug Testing Management Solution
Manage testing. Protect the workflow.
Brilliance One gives labs, employers, HR teams, clinics, and compliance-focused organizations one connected platform to manage drug testing requests, scheduling, donor communication, specimen activity, results, documents, reporting, and secure operational workflows.
Bring testing operations, employer relationships, donor records, appointments, documents, communication, automation, reporting, and audit-oriented activity into one business operating system designed to reduce administrative friction and improve visibility.
Test Requests
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Scheduling
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Specimens
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Results
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Auditability
Why Testing Organizations Use Brilliance One
One system for testing, communication, records, and compliance-aware workflows.
Brilliance One can connect test requests, employers, donors, appointments, specimens, documents, results, communication, workflow status, and reporting from one secure operational foundation.
Security
Protect Sensitive Records
Use role-based access, controlled workflows, audit-oriented activity, secure communication, document controls, and HIPAA-ready infrastructure where applicable.
Automation
Reduce Duplicate Data Entry
Automate reminders, instructions, employer notifications, internal tasks, status updates, reporting steps, and recurring testing workflows where configured.
Testing Lifecycle
From request to final documentation.
A testing workflow includes more than a result. Employers, donors, appointments, specimen information, status changes, documentation, communication, and reporting all need to remain connected.
- Receive testing requests
- Identify employer or requesting organization
- Create or associate donor records
- Schedule collection activity
- Send instructions and reminders
- Track specimen-related information
- Maintain testing status
- Record results where authorized
- Generate documentation and certificates
- Maintain reporting and activity history
Connected Workflow
The test should not become disconnected from the request behind it.
A connected record can help authorized users understand who requested the test, who the donor is, what stage the test is in, what communication has occurred, which documents belong to it, and what actions remain.
Requests & Orders
Start with a complete request.
Better downstream workflows begin with accurate information at intake. Brilliance One can help keep the requesting organization, donor, testing requirements, scheduling needs, communication, and documentation connected from the beginning.
Employer Requests
Associate testing activity with the correct employer, organization, account, program, or requesting party.
Donor Records
Maintain the donor information required by the configured workflow while controlling access to sensitive information.
Test Details
Capture the type of testing, requested services, status, timing, instructions, and other appropriate operational information.
Documentation
Associate forms, authorizations, policies, supporting documents, and other records with the appropriate testing workflow.
Instructions
Provide appropriate donor, employer, clinic, or internal instructions based on the configured testing process.
Status
Maintain clear workflow status so authorized users can understand where each request stands and what should happen next.
Scheduling & Collection
Get the right person to the right place at the right time.
Scheduling can be connected with donor records, testing requests, collection sites, instructions, reminders, and workflow status.
Appointments
Coordinate testing appointments, collection times, locations, and associated requests.
Collection Sites
Associate testing activity with configured locations, facilities, or other approved collection resources.
Instructions
Provide donors with relevant appointment information and preparation instructions where appropriate.
Reminders
Automate approved email or SMS reminders around upcoming testing activity.
Status Updates
Update workflow status as scheduling, collection, processing, and other testing stages progress.
Follow-Up
Trigger appropriate internal or external follow-up when appointments are missed, completed, or require additional action.
Specimen & Workflow Tracking
Maintain visibility throughout the testing process.
Where specimen tracking is part of the configured workflow, Brilliance One can help connect specimen-related activity with the donor, testing request, status, documents, results, and reporting history.
- Specimen identifiers
- Associated donor
- Associated request
- Collection information
- Testing status
- Internal notes
- Related documents
- Result status
- Activity history
- Reporting context
Traceability
Every stage should retain its context.
Testing operations benefit from a clear history of what occurred, when it occurred, which records were involved, and which authorized users performed important actions.
Results & Documentation
Keep results controlled and connected.
Testing results and related documentation can contain sensitive information. Access, communication, reporting, and document delivery should follow the permissions and policies configured for the organization.
Result Records
Associate authorized result information with the appropriate test and donor workflow.
Certificates
Generate or associate testing certificates and related documentation where supported by the configured process.
Employer Documentation
Provide authorized employer-facing documentation through controlled workflows where appropriate.
Internal Review
Support configured review, verification, status, or approval steps before sensitive information is released.
Audit History
Maintain activity visibility around important records, status changes, documents, and authorized actions.
Record Retention
Support organization-defined retention and document workflows based on applicable policy and regulatory requirements.
Employer & Client Management
Manage the testing relationship, not just the individual test.
Labs and testing organizations often manage recurring relationships with employers, HR departments, clinics, agencies, and other organizations. Those relationships should remain connected to testing history, contacts, policies, communication, billing context, and service activity.
- Employer accounts
- Primary contacts
- Locations
- Testing programs
- Communication history
- Testing activity
- Documents
- Policies and notes
- Billing context
- Relationship history
CRM + Testing
The customer relationship should stay connected to the compliance workflow.
Brilliance One can help connect employer accounts, contacts, testing activity, communication, documents, and operational history rather than forcing teams to maintain a separate CRM beside the testing system.
Automation & Communication
Automate routine steps. Keep people informed.
Brilliance One can help automate predictable communication and operational steps while keeping testing decisions and sensitive actions within the appropriate controlled workflow.
Donor Instructions
Send configured appointment and testing instructions through approved communication channels.
Appointment Reminders
Reduce missed appointments with automated reminders where appropriate.
Employer Updates
Notify authorized contacts about workflow events or status changes without exposing inappropriate information.
Internal Tasks
Create assignments and follow-up steps based on configured workflow events.
Status Notifications
Send appropriate notifications as testing workflows move through defined stages.
Recurring Programs
Support repeat testing workflows and scheduled follow-up where configured.
Security & Compliance-Aware Workflows
Sensitive data needs more than a password.
Drug testing operations can involve health-related information, employment records, regulated workflows, personally identifiable information, and sensitive employer documentation. Brilliance One provides security capabilities that can support organizations building controlled workflows around those responsibilities.
- Role-based access
- User-level permissions
- Security groups
- Controlled access to sensitive records
- Audit-oriented activity visibility
- Document controls
- Secure communication workflows
- HIPAA-ready infrastructure where applicable
- DOT-related workflow support where configured
- Organization-defined policies and procedures
Compliance Responsibility
Software can support compliance. It does not replace compliance management.
Regulatory compliance depends on the organization’s configuration, contracts, policies, procedures, user behavior, documentation, training, applicable regulations, and operational controls in addition to the software itself.
Reporting & Audit Visibility
Know what is happening across the testing operation.
Testing Volume
Understand testing activity across employers, programs, dates, locations, and configured workflows.
Workflow Status
See which testing requests are scheduled, active, waiting, completed, or require additional action.
Turnaround Visibility
Identify where testing workflows are progressing smoothly and where delays may require attention.
Employer Activity
Review testing activity and service history associated with employer and client accounts.
Communication History
Maintain better visibility into approved donor, employer, clinic, and internal communication.
Audit History
Provide authorized users with clearer visibility into important activity, changes, documents, and workflow events.
Billing & Financial Workflows
Connect testing activity to the business behind it.
Where Brilliance One Accounting is enabled, financial workflows can be connected more closely with employers, services, testing activity, invoices, and operational records.
Employer Billing
Support organization and employer billing workflows where configured.
Invoices
Connect invoice-related activity to customers and testing services where appropriate.
Services
Associate financial activity with configured testing products or services.
Account History
Maintain clearer context between employer relationships and related business activity.
Reporting
Provide authorized users with relevant operational and financial visibility where supported.
Access Control
Restrict sensitive financial information based on roles and responsibilities.
Brilliance One Core
The foundation every testing workflow starts with.
Brilliance One Core provides the shared accounts, addresses, communication, automation, users, security, settings, and operational foundation used across the drug testing solution.
Accounts
Accounts
Centralize customers, leads, vendors, partners, organizations, and contacts in one connected relationship record with communication history, activity, documents, tasks, financial context, and operational workflows.
Learn about AccountsAutomations
Automations
Build repeatable workflows that handle routine follow-up, trigger communications, apply actions, and move work forward based on defined business events and timing.
Learn about AutomationsAddresses
Addresses
Store and organize physical locations for customers, vendors, facilities, offices, service locations, and other business relationships so address data stays connected to the records and workflows that use it.
Learn about AddressesCommunications
Communications
Manage email, SMS, MMS, replies, templates, campaigns, delivery activity, and communication history while keeping conversations connected to the customers, contacts, and workflows behind them.
Learn about CommunicationsSecurity
Security
Protect business and customer data with authentication, role-based permissions, security groups, controlled access, audit visibility, privacy-oriented controls, and security practices that extend across the Brilliance One platform.
Learn about SecuritySettings
Settings
Configure organization-wide preferences, branding, defaults, system behavior, connected services, and other administrative options that shape how Brilliance One works across your business.
Learn about SettingsTools
Tools
Access practical utilities for imports, exports, validation, data management, operational cleanup, and other administrative workflows that help teams maintain accurate information and work more efficiently.
Learn about ToolsUsers
Users
Manage user identities, roles, permissions, security access, and workspace responsibilities so each person can access the Brilliance One capabilities and information appropriate to their role.
Learn about UsersRecommended Drug Testing Extensions
Add the capabilities that support secure testing operations.
These additional modules can extend the Brilliance One foundation for testing-specific workflows, accounting, public content, marketing, communication, and broader business operations.
Accounting
Accounting
Connect financial operations with the rest of your business. Manage quotes, invoices, payments, expenses, banking activity, ledger records, and reporting alongside the customers, projects, vendors, products, and workflows behind them.
Learn about AccountingCMS
CMS
Create and manage websites, pages, forms, blogs, and digital content while connecting your public presence directly to customer records, marketing, automation, and the broader Brilliance One platform.
Learn about CMSDrug Testing
Drug Testing
Manage drug-testing workflows, screenings, documentation, results, employer records, and compliance-related activity while keeping sensitive information connected to the appropriate people, organizations, and operational history.
Learn about Drug TestingMarketing
Amplify your brand’s reach. Create campaigns, track engagement, manage growth channels, and turn prospects into loyal customers with precision marketing tools.
Grow Your Brand →Connected by Design
Testing software should connect the customer, donor, workflow, and record.
Receive the Request
Connect the employer, donor, testing requirements, scheduling information, documents, and communication.
Manage the Test
Coordinate appointments, specimen-related activity, workflow status, communication, results, documentation, and internal follow-up.
Maintain the Record
Preserve authorized results, certificates, employer documentation, activity history, reporting, and audit-oriented information.
Brilliance One for Drug Testing
Manage the workflow. Protect the information.
Bring employers, donors, test requests, scheduling, specimen-related activity, communication, results, documents, reporting, billing workflows, automation, and audit-oriented records into one connected platform.
Brilliance One • CRM + ERP + CMS • Drug Testing Management
Scale with Precision
Stop guessing. Start performing.
Deploy the same strategies, systems, and infrastructure built to help modern businesses generate leads, automate operations, protect data, and scale without unnecessary friction.
Enterprise-Ready
Built for growth
Security-First
Designed to protect
U.S.-Based
Cullman, Alabama
Engineered by Veterans. Trusted by Professionals.